Reasons Why You Should Add Live Chat

Reasons Why You Should Add Live Chat

1. Your Customers Want It

We live in pretty fast times. This applies to almost anything, including your customers.

This is why most consumers prefer to communicate with businesses over live chat rather than other traditional channels. In fact, the number one reason why consumers prefer using live chat is due to the fast response times that this cannel allows for.

Keep in mind that live chat can also be a sales channel. So, by not offering live chat on your site, you are missing out on potential new customers who want to communicate with your business via chat.

2. Live Chat Saves Time and Money

By nature, live chat is fast and composed of short messages.

Additionally, unlike in other communication channels, a support rep is able to assist multiple customers at the same time via chat. As a result, your support staff can work faster and more effectively without needing additional resources.

In the long run, this can represent large savings of both time and money. Therefore cutting your support costs without hurting (and even improving) performance.

3. Generates valuable data

A live chat on your site can also generate and store incredibly valuable data about your customers.

From frequent questions that customers ask before making a purchase, to common issues customers might have after using your product. This data can be valuable to improve your marketing efforts and product development.

This data is already stored via text, which makes it more accessible than phone call recordings. And with more users preferring chat over email, you will also have a higher volume of customer data.

Remember, the more you know about your users and their experiences, the more you can accurately cater to their needs.

4.  A Live Chat is also a sales channel

As we mentioned earlier, you must not forget that a live chat is more than just a support channel.

In fact, it is estimated that just adding a live chat to your website can increase your revenue by 20% on average.

If your customer has questions about your product and is ready to make a purchase, you’ll want to make sure you can answer them before your competitors get to it.

5. Provide Customer Support 24/7

When you a live chat, you have the option to provide customer support 24/7. Compared to phone support, live chat support can be provided outside of regular business hours. If you have a larger audience, providing remote customer support can allow you to interact with customers that aren’t in your time zone!

As mentioned above, since providing a live chat is more cheaper in price, providing customer support via live chat 24/7 can help give you competitive advantage.

6. A live chat Increases customer experience

Customer experience plays a key role in your business’ growth and revenue. If customers have any questions or problems with your company and aren’t able to resolve them, your customers will have a negative experience and may go to a competitor.

A live chat gives your customers options on how they can contact you. This will only increase customer experience but also trust!

To add Live chat on your existing website kindly contact us Call & WhatsApp: +2348022435033

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